Canon Service Notice E-Mail – EOS 5D Mark III

I recieved the following e-mail from Canon USA yesterday, regarding updates to the 5D Mark III firmware and Canon’s DPP software. Most who keep up with canon news should already be aware of the following updates, but in case you didn’t here’s the e-mail:

As a registered owner of the Canon EOS 5D Mark III, we would like to inform you of two recently posted service announcements regarding your camera. Please review the information below regarding improvements to the camera’s firmware and to Canon’s Digital Photo Professional imaging software. Your continued satisfaction is very important to us, and we appreciate you putting your trust in Canon by using our products for your imaging needs.


Service Notice: EOS 5D Mark III: Firmware Update Version 1.1.2
Camera Firmware Version 1.1.2 incorporates the following improvements and fixes:

  • Supports a new accessory, GPS receiver GP-E2.
  • Fixes a phenomenon where a pink cast may develop over the image when the shutter is completely pressed with the camera’s power turned off (by the auto power off setting).
  • Fixes a phenomenon where the camera operation stops after one shot when shooting in High Dynamic Range (HDR) mode.
  • Fixes a phenomenon where the Shooting Date/Time in the EXIF data of the image shows a later time than the actual shooting time.
  • Fixes the time zone for the Samoa Islands.
  • Corrects errors in the Finnish menu screen.

The new Firmware Version 1.1.2 can be downloaded from the EOS 5D Mark III page. If the camera’s firmware is already Version 1.1.2, it is not necessary to update the firmware.


Service Notice: EOS 5D Mark III RAW File Processing with DPP Version 3.11.10
We have identified an issue that prevents users of the Canon EOS 5D Mark III from processing their RAW format images when using Digital Photo Professional Version 3.11.10, the RAW image development software that is bundled with the EOS 5D Mark III.An updated version, Digital Photo Professional 3.11.26, fixes the phenomenon listed above. This software can be downloaded from the EOS 5D Mark III page.


NOTE: Once on the “Drivers & Software” tab please choose operating system and version. Then expand the Firmware or Software section and click on the file name to access the details page. Choose “I Agree – Begin Download” button to start the download. Support:This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

Thank you,
Customer Support Operations
Canon U.S.A., Inc.
Contact Information for Inquiries:
Canon Customer Support Center
Phone:
1-800-OK-CANON (toll free)
1-800-652-2666
TTD: 1-866-251-3752 (toll free)
E-mail: [email protected]
For additional support options: www.pro.usa.canon.com/support

I guess the next thing to do is wait for an e-mail regarding how they’re going to address the “light leak” issue, if at all (previously they’d noted that the issue “does not adversely affect the images taken”, so it’s up in the air as to if they’ll even issue a fix at all.)

About Bryan

Bryan Gateb is a Southern-California based photographer.